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Demonstrating KM value to protect your systems and staff from further budgetary constraints

•  Adapting your KM strategy to changing business needs

•  Repackaging KM as a must have and demonstrating how KM can help to safeguard the business

•  Demonstrating the ROI of your KM initiatives

•  Proving that you’ve got good processes in place and good discipline

Andrea Alliston, Director of Knowledge Management, Senior KM Lawyer, Stikeman Elliott LLP, Canada

Ensuring your firm’s systems, data sources, information flows and interdependencies are effectively supporting business needs

•  Understanding KM’s role in business process reengineering and enterprise architecture

•  Identifying what data needs to be mined to support business needs

•  Examining systems, data sources, information flows and interdependencies and identifying where efficiencies can be made or where new models can be adopted

Gerard Bredenoord, Head of Knowledge, Linklaters LLP

Aligning your KM approach to exploit the cultural DNA of a professional services firm

Examining the dynamics of KM in the professions, connecting the funding, motivation and focus areas of professional services KM.

•  Whether in legal, accounting or consulting, KM seems more complex and politicised than KM in a corporate entity - why?

•  What is so special (or difficult) about KM in the professions?

•  Should firms be managing knowledge artefacts or knowledge networks or both?

Simon Levene, Director of Knowledge Management, PricewaterhouseCoopers

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Maximising PSL value and maintaining PSL effectiveness and enthusiasm

•  What should PSLs be doing and not doing in a difficult economic climate?

•  Ensuring PSLs are delivering maximum value; delegating appropriate tasks to more cost-effective staff

•  Maintaining enthusiasm and effectiveness when faced with economic pressures that may affect a PSL’s workl

•  Managing PSL career progression

Sarah Walters, Director of Legal Resources, Henry Davis York Lawyers, Australia

A live demonstration and discussion of Nabarro's intranet

•  An intranet knowledge system update & supplement; why it needed to change

•  Using Interwoven WorkSite Web and MS SharePoint; document management and intranet integration

•  Exploring the system structure, organisation and core function

•  Intranet demonstration and examples of use

•  Challenges and opportunities

•  Post-implementation; what next?

Mark Collins, Head of Knowledge, Nabarro LLP

Managing law firm KM with multiple offices or jurisdictions

•  Overcoming the challenges of setting up a KM function in another office or jurisdiction

•  Facilitating the connection between different offices

•  Understanding how different cultures operate

Rosemary Gray, Group Head of Knowledge Management, Ogier