Day Two - Wednesday, 29 April 2009

09:00   Registration and refreshments

09:30   Chair's opening remarks

David Halliwell, Chief Knowledge Officer, DLA Piper

09:40   Leveraging management, market and client information to safeguard the business and drive it forward

•  Identifying what information senior managers and lawyers need to maintain stability and seize new opportunities

•  Mining, packaging and reporting the required information in a meaningful way

•  Providing senior managers and lawyers with easy and immediate access to appropriate information

Amanda McKenzie, Information Services Manager, Olswang

10:20   PANEL DISCUSSION: Exploring in-house counsel views on legal service delivery and KM support needs

•  How can law firms support in-house teams to enable them to succeed in the current climate?

•  Identifying in-house counsel expectations of their legal service providers

•  How can firms add value to client services through KM and support client KM needs?

Deepak Malhotra, Senior Vice President & General Counsel, Constellation Europe
Richard Tapp, Company Secretary and Director of Legal Services, Carillion plc
Ian Jones, Head of Assets and Real Estate Legal and Commercial, BT Group Legal

11:00   Web 2.0 features in a KM world – How to translate social experiments into business solutions

Perceived end user demand for social “Web 2.0” features in the workplace is growing, but these features can have different implications when used in a social networking environment vs. the office. The ability of a KM system to leverage the collective knowledge and experience of users is increasingly important and can be enhanced by Web 2.0 tools; however, potential concerns related to security, “workplace anarchy”, and even diminished productivity merit consideration when scoping the type of and extent to which such tools should be deployed in an enterprise. This discussion will explore various aspects of social tagging as they are related to enterprise search and how firms can leverage social features to enrich knowledge management to more effectively solve real business problems.

•  What “Web 2.0” features are appropriate for a KM system?

•  What are the implications to the firm?

•  How and when should such tools be deployed as part of a KM system?

Simon Price, UK Director, Recommind

11:25   Morning coffee break

11:55   BREAKOUT SESSION 3

All breakout sessions run for 40 minutes and are repeated twice

13:15   Networking lunch break

14:15   BREAKOUT SESSION 4

All breakout sessions run for 40 minutes and are repeated twice

15:35   Afternoon coffee break

16:05   PANEL DISCUSSION: KM partner perspectives on law firm KM

•  Assessing the KM partner’s role in a law firm and their approach to leading KM

•  Benefits and pitfalls of having a KM partner versus a knowledge manager

David Jabbari, Partner & Chief Operating Officer, Barlow Lyde & Gilbert LLP
Steven Turnbull, Partner, Shepherd and Wedderburn LLP

16:45   Predicting future trends for the legal sector and law firm KM professionals

•  How do we anticipate the legal sector changing further over the next 12 months? How will this impact on KM and the KM team?

•  Has the credit crunch accelerated the pressures on firms to change the way they deliver services to clients? And what does that mean for KM professionals who are supporting those lawyers?

•  Will this downturn drive significant changes in how firms deliver KM services?

•  What are the longer term trends - 3-5 years - that might impact the KM legal arena?

Michael Hertz, Director of Knowledge & Business Development, Freshfields Bruckhaus Deringer LLP

17:25   Chair's closing remarks

17:40   Close of conference