Knowledge matters - knowledge in a business context
Pre-conference workshop - Monday, 27 April 2009
This workshop is designed to provide an overview to those who know or believe knowledge to be an important aspect in making their business a success. Based on Juliet’s experiences and lessons learned from working with numerous UK law firm KM teams, this workshop will help you to:
- Recognise how knowledge activity can better support your business
- Understand what some of the core elements of KM are and how these can be interpreted in a law firm environment
- Align your knowledge strategy with your business strategy to help address your firm’s business issues
- Consider what might impact on the success of a knowledge strategy
09:00 Registration and refreshments
09:30 Introduction
09:45 Law firms as businesses – the impact of knowledge
• How can knowledge activity impact on profitability?
• Considering the impact of knowledge on people businesses
• Why are law firms essentially knowledge businesses?
10:45 Morning coffee break
11:00 What can KM offer to law firms?
• Development of individual and firm-wide knowledge capabilities
• Content management
• Knowledge transfer
• Collaboration and innovation
12:45 Networking lunch break
13:45 Alignment of your business and knowledge strategy
• Understanding how an effective knowledge strategy can help underpin your business strategy
• How your knowledge strategy can act as an integrator within your business
• Realigning your current knowledge activity
14:45 Afternoon coffee break
15:00 Issues that impact on the success of knowledge activity
• Culture, roles and responsibilities
• Incentivisation
• Technology
• Measuring benefit
16:00 Close of workshop
About your workshop leader:
Juliet Humphries is an experienced professional in knowledge management with 18 years’ practical experience. Juliet set up Pierian Spring Consulting in October 2004 working with clients to develop their knowledge strategies to support their business objectives and bring business benefit. Juliet qualified as a lawyer and was one of London’s first Professional Support Lawyers. For nine years Juliet was Director of Knowledge at Linklaters with global responsibility for the knowledge and information services provided within the firm and to its clients. Juliet has an MBA in Law Firm Management.
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